Privacy Policy & Website Data Protection Policy for the Birds’ Bistro


This is the privacy notice of the Birds’ Bistro (Registration number: 08110940) whose registered office is at Dunkirk, Reagill, Penrith CA10 3ER Referred to as we, us or our in this privacy notice.

This privacy notice sets out how and why we collect and process your personal data; it also provides certain information that is legally required and lists your rights in relation to your personal data.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected by us at all times.  Please read this privacy notice carefully as it explains how we collect and use your personal data.

This privacy notice may vary from time to time so please check it regularly.  This privacy notice was last updated on 10th May 2018

How to contact us

Controller and Contact Details
For the purposes of relevant data protection legislation, we are a controller of your personal data.  As a controller we use (or process) the personal data we hold about you (in accordance with this privacy notice) so we can fulfill our contract with you to supply our products and services to you at your request.

If you need to contact us in connection with the use or processing of your personal data, then you can do so using our contact details as set out below.

Data Protection Representative
Our Data Protection Representative is Jonathan Taylor whom you can contact via

Information we hold about you and where we obtain this from

The personal data that we collect about you may include the following information:

  • General information such as your name, address, contact details and delivery requirements you provide to us in person, via our website or by telephone
  • Personal data you provide if you subscribe to any of our mailing or newsletter services
  • Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies

We collect your personal data from you as a controller when we obtain an order for goods from you, when we set up an invoice for you and in order to deliver to your home or other address.

How we use your personal data & the lawful basis for doing so

The purposes for which we process your personal data:-
·       In order to perform our contractual obligations to you. This includes our fulfilling your requests for the supply of goods and services
·       To administer your account, including being able to advise you of your previous and regular purchases

·       To assist in the prevention and reduction of fraud and other financial crime

·       To let you know about similar products and services that may be of interest to you


The lawful basis for the purposes we process your data


·       The processing is necessary in connection with any contract that you may enter into with us

·       The processing is necessary to pursue our legitimate interest in the management and operation of our business
·       The processing is necessary to pursue our legitimate interest in the management and operation of our business

Who we pass your personal data to

We do not pass your personal data to any other third party, individual or company, other than as part of discharging our agreed contract with you to supply goods and services requested for example to inform courier and delivery services of delivery details

Accessing our Website and Cookies

When you visit our website we may collect information from you, such as your email address, IP address and other online identifiers. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit. We may use third parties to collate IP addresses to help us understand our Internet traffic data and data regarding your browser type and computer. We may also use web usage information to create statistical data regarding the use of our website.  We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.

We may use cookies and/or pixel tags on some pages of our website.  A cookie is a small text file sent to your computer. A pixel tag is an invisible tag placed on certain pages of our website, but not on your computer. Pixel tags usually work together with cookies to help us to give you a more tailored service. We also use cookies and pixel tags in our email communication to personalise the email and track whether the email has been opened and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website. Useful information about cookies, including how to remove them, can be found at

Internet browsers normally accept cookies by default, although it’s possible to set a browser to reject cookies. We’ll ask your permission before using any cookie that’s not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. You can find more information on cookies when you visit our website.

The open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. While this is outside of our control, we do take the protection of your information very seriously and aim to apply appropriate levels of security at all times.

Your Rights

We will only store your data for as long as is necessary to comply with the requirements of your contract(s) with us and any legal obligations or lawful processing conditions that may exist as a result.

You have a number of rights concerning the personal information we use, which you may ask us to observe.  In some cases even when you make a request concerning your personal information, we may not be required, or be able to carry out your request as this may result in us not being able to fulfil our legal and regulatory obligations under the lawful processing conditions under which we hold your data. If this is the case, we’ll let you know our reasons.

You can ask us to:

  • Provide a copy of all your personal information that we hold
  • Correct or delete unnecessary or inaccurate personal information
  • Restrict or to object to the use of your personal information at any time
  • Where we rely on your consent to use your personal information, you can withdraw that consent at any time. Where your consent is withdrawn, your previous consent will remain valid in respect of our use of your information prior to the date you withdrew it, or if any marketing material has been sent prior to you advising that you don’t want us to contact you again

If you have any questions or concerns about this privacy notice or your data protection rights please contact us using the contact details set out in this privacy notice.

You also have the right to make an enquiry or to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our use of your data, or if you think we have breached a legal requirement.  Further details about the ICO are available at:

How we contact you about other products and services

We may from time to time process your personal data to let you know about similar products and services that may be of interest to you. This is because we value your custom and we pride ourselves in offering professional and tailored advice which meets your specific product and interest needs.  This includes keeping you informed on the latest wildlife feeding and product information and details of any offers or promotions relating to the services we provide to you.  Our lawful basis for processing your personal data in this way is as is necessary to pursue the legitimate interests of our business having obtained your consent to do so.  We may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time however please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.

Registered Office Details

The Birds’ Bistro: registered in England, Company Registration Number:

‘The Birds’ Bistro is a Trading Name of Birds’ Bistro Enterprises Limited